How can we help?
Quick answers to the most common questions.
My workouts don't show up
iPhone: open Settings › Health › Data Access & Devices › Zonova and turn on all categories. Workouts from Strava, Garmin and other apps appear once those apps share with Apple Health.
Something looks wrong after an update
In Zonova, open Settings › Data sources, choose your source and tap Rebuild. Your settings and pins stay.
Is my data uploaded anywhere?
No. Zonova keeps everything on your phone and does not sync health data to iCloud. See the privacy policy for details.
Can I hide where I start and finish?
Yes. Before you share a Replay, you can hide the start and finish of a route, or hide the map entirely.
Why does Zonova ask for access to Photos?
Only to add the images and films you create to your photo library. It can't see your existing photos unless you pick one yourself.
Older workouts are missing on Android
Health Connect shows apps only the last 30 days unless you allow access to past data. Turn it on in Health Connect › App permissions › Zonova. Samsung Health shares only after you turn it on in Samsung Health › Settings › Health Connect.
Still stuck?
Write to [email protected] and we will get back to you.